Leaders have vision.

I am in the process of hiring sales people at Envoy. I came across this video earlier this week.

I love what Mr. Schulze says about the difference between a leader and a manager.

He put into words something I have been working so hard to express. It’s such a simple idea with profound implications.

Leaders care about where they are going because they have vision.

January is almost over.

New Year’s resolutions start off strong and then taper off which happens when people lose focus.

These two statements are helpful for either keeping up momentum towards your goals or for getting back on track.

In the last month, I have accomplished…

Going forward, I will…

Acknowledging what you have done is essential. It’s motivating to recognize progress.

Then, just like you did at the beginning of the year, commit to the actions you are going to take to continue progressing.

Slowing down should not lead to giving up.

Being questioned.

There is nothing like being questioned to challenge your thinking and help you bring clarity to your opinions.

If you want to be someone who helps others, welcome questions from others, question your long-held opinions. See if they hold up.

I was interviewed on the on The Shrimp Tank podcast a couple of weeks ago, and the episode is live.

I can’t wait to revisit these ideas in the future and see how much I have grown.

Check out the episode here, and let me know what you think.

Adding employees doesn’t cost money.

Adding people is not a cost to the business. When you do it correctly, you create the opportunity to grow revenue in several ways:

  • Freeing you to spend more time on revenue-generating work

  • Increasing capacity to take on more customers and more business

  • Performing service at a higher level, so your customers brag about you to others

  • Empowering someone to solve a problem that is limiting your business’s growth

If your new hire feels like a cost to the business, you have the wrong person, or you are hiring them to solve the wrong problem.

Adding employees doesn’t cost money.

Must haves:

  • Passion for working on new things.

  • A strong desire to help and serve people and build relationships.

  • Ability to work remotely and be highly effective.

  • A drive to continually make things better.

  • You must love to win and want to be surrounded by like-minded people.

  • Facilities maintenance industry experience.

  • Software sales experience.

Our hiring process has many steps to weed out the wrong fit. If you believe you are the right fit, you can apply by clicking the button below. If you know someone who you feel is the right fit, please send this to them.

Document what you know.

Unconscious competence is a term used to describe behavior which comes naturally to people.

Some people possess unconscious competence in negotiation, customer service, problem-solving, conflict negotiation, and other personality-related soft skills.

Others have been performing the same tasks for so long they become unaware of the steps they take to accomplish what they are doing. For example, you probably don’t think about tying your shoes anymore.

If you want to lead, you have an obligation to recognize your unconscious competence, document the steps in the skills you take for granted, and teach them to people who you lead.

You also need to consciously pursue new skills and develop new competencies until they come so naturally that you once again become unaware.

Repeat this process and encourage those you lead to do the same.

Once you know a skill, you have an obligation to teach others.

Less stuff equals less mess.

There are two ways to declutter.

The first is to be more organized. Find a place for everything, and make sure you put it where it goes.

The second is to have less stuff.

If you employ both of these strategies together, you have a superpower.

This concept is why the ability to focus is so important. More ideas, just like more stuff, can make you feel secure, but it’s a false sense of security.

It’s better to choose what’s valuable, what can help you get to where you want to go and get rid of everything else.

Less stuff equals less mess.

Missing a day.

My intention with this blog is to post every day. I did not post yesterday.

I spent the day with my family. After church, we decided to go to Chattanooga on a whim, and I did not realize I did not post until last night when I laid down to go to bed.

Breaking a streak is not a good feeling. But, it’s not the end. It doesn’t negate what came before.

Missing a day is not quitting or failure either. It’s merely a missed day.

What matters most is what you do next.

It starts with giving people dignity.

I spent some time today answering forum posts from one of my industry’s leading trade associations. A question was posed about how other retail chains hold their under-performing vendors accountable. I wanted to post my reply to this question here because I think the ideas transfer to other industries and other situations.


Hi [redacted],

About 7 years ago at PRSM, I was attending an education session led by a national HVAC company. Near the end of the session, the speaker asked:

“How many of you in this room have children?”

Most of the people in the room raised their hand.

“How many of you with your hands raised dream of your children growing up to be HVAC technicians?”

Only a few hands were still raised, and I recognized a couple of them who ran HVAC companies.

Our culture and our industry have looked down on skilled trades for a very long time. This is difficult to see in the mirror and painful to admit to ourselves. It is, however, very true.

We do it in the way we value a college education over a technical trade education. We do it in the way we pay vendors and technicians, always looking for the lowest rate. We treat people like a commodity, a throwaway thing, and then get frustrated when these same people whose jobs we do not value and whose careers we do not want our children to pursue, don’t meet our expectations.

So to me, it starts with being more human. It begins with giving people the dignity, trust, and value they deserve. It starts with relationships.

Contracts, agreements, and expectations are all great and necessary parts of the process. But they are meaningless outside of a foundation built on relationships.

This is what I believe.


Treating people well and listening will fix most problems. It starts with giving people dignity.

Don’t complain to others.

Don’t whine, gossip, or spread negativity.

This behavior is selfish because the person doing the complaining is only doing it to take something from others: time, attention, sympathy.

This behavior is unproductive because negative words do not contribute towards a goal or solve a problem.

And, this behavior is toxic because negativity relentlessly spreads through a group of people, takes on many forms, and builds resentment between people.

If you need to complain, complain on paper or to a blank page on your computer. Confront your words. Look at them. Are they true? Are they helpful? Ask yourself, “Instead of continuing to complain about this, how can I contribute to a solution?”

The best way to complain is to do something about it.

Schedule your to do’s.

Today, I am sharing a little life hack that allows me to get more work done in a day. It’s called time blocking.

Every morning, when I journal, I spend a little bit of time listing everything in my head that needs to get done today. Once I post the day’s blog post, I take that list and compare it to my running to do list (I use Basecamp). I add the tasks which aren’t already on the list.

Next, I reorder the list. I put what must get done today at the top and then order the rest of the list from most important to least important.

I look at the list and decide what to delegate to someone else. (One great thing about Basecamp is I can move a task to another project, assign it to one of my team members, add a due date, and set it to notify me when that person completes the task.)

Last, I pull up my calendar and start time blocking. I take the first task from my list and schedule 45 minutes to work on it. If it’s going to take longer than 45 minutes, I schedule it into the next block. For example:

8:00 AM to 8:45 AM: Task 1 Part A

9:00 AM to 9:45 AM: Task 1 Part B

I keep 15 minutes breaks so I can get up and walk around, check email or slack, and respond to whatever has come in. This break keeps me from being distracted since I know I will have time to review a notification soon.

If something comes in during this time that will become a new task, I add it to my to do list and archive the email.

I don’t schedule everything from my list for that day. I will often remove items from my list that have been sitting for multiple days because they are no longer important.

I have the most creative energy early in the morning, so I try to avoid meetings before 11:00 AM unless that meeting is both important and urgent.

Get your to do’s out of your head and onto a blank page where you can see them. Organize your list from most to least important. Delegate what makes sense to delegate. Schedule your to-do’s.